Issues with tweets and mentions alerts today

Everyone has a bad day. Today was ours. At around 7:30pm EDT an issue in our database corrupted the settings for all "Tweets" alerts. We immediately suspended all "Tweets" and "Mentions" alerts and started working on recovering the data.

I am relieved to report that we were able to recover the vast majority (99%+) of data and have resumed all alerts. However, you might notice the following side effects as a result of this issue:

  • The first alert you receive might contain tweets that you already received earlier today. We tried to ensure that no tweets are missing from the downtime period, but there is a slight possibility of that occurring as well.
  • If you made changes to the filters or threshold of your "Tweets" alert today, it is possible that those changes were lost. I  truly apologize for the inconvenience. Please revisit your settings if you happened to change them today.
  • We have de-activated a small handful of alerts because we were unable to fully recover the settings. We will notify you individually if you were affected so that you can verify your settings and re-activate your alert.
Once again, I truly apologize for any inconvenience this may have caused. This is the first time we've experienced a major issue like this in the one year tweetymail has been around. It absolutely stinks. And I will do my best to make sure it won't happen again.